FAQ's

When you make an order you will receive a confirmation email from us acknowledging this. The acknowledgement will contain your order number and details of the goods ordered. This is confirmation that your purchase has been made and your card has been charged. When your goods have been dispatched to you, we will send you an order dispatch email.

We cannot change your order in any ways as we start to process your order as soon as we can after we receive it. This includes: Adding/removing items from your order and the addition/updating of promotional codes. Please ensure you thoroughly check your order details and information before submitting.

If you realise your personal details are incorrect once you have completed the ordering process please contact our Customer Service team at: Info@shelookz.com ensuring you include your order number.

If an item you have ordered is unavailable when we come to pick and dispatch it you will be refunded for that item. We will ship any remaining items that you have ordered.

Unfortunately not. To make sure you receive your items as fast as possible, we start processing your order as soon as we receive it. This means that once your order has been placed, you will be unable to cancel it, so please make sure you review it carefully as you go through the checkout process.

We deliver to over 200 countries worldwide! For more information on where we ship and how much it will cost, please click here.

Shipping to most countries usually takes 7-15 business days. For more information on shipping times, please click here. If you have not received your order within 10 days of dispatch please contact customer services. 

Please allow 1-3 business days for your order to be processed and shipped to you.

Our shipping fee is $4.99.

You will receive an Order Dispatch email (this will arrive AFTER your Order Confirmation email) containing a link that you can follow to track the status of your order.

Yes! You can have your parcel delivered to another address. If you choose to have your parcel delivered to you at work, always make sure you put the name of the company or organisation in the address field as well as the contact name to ensure your parcel is successfully delivered.

If you are not present at the delivery address when your order arrives, the parcel will be taken back to your local depot. A card will be left informing you of the attempted delivery. Most couriers will attempt to deliver 2-3 times before returning the package to us.

We ensure a smooth international delivery process by covering all customs duties. We take care of customs duties, regardless of the destination country.

We do our best to get your order right every time but sometimes we can make a mistake. In the unlikely event that the items listed on the dispatch note do not match those contained in your delivery, please notify us immediately, within 24 hours of receipt. Send us your order ID, the name/product code of the item you were supposed to receive and further details of the problem. We'll do our best to resolve this for you.

Returns must be posted back to us within 30 calendar days of receipt by you. Please note that our return policy does not apply in the case of certain items which cannot be returned/exchanged for hygiene reasons, being swimwear, jewellery and final sale items.

We try to make sure that you are happy with all of the products we send to you, but if you ever do need to send anything back to us, it's super easy.

1. Send us an email telling us you want to return your item(s).

2. Wait for our response with the return address and RMA number.

3. Mail back the item(s) back in their original condition within 30 days of receipt.

Once we receive your return, we will process it immediately and send you a confirmation email.

We're sorry but returns must be made at your own cost.

We strongly recommend that you return your parcel by recorded delivery as this will allow you to track the whereabouts of your parcel online. Once we have received your parcel and processed your items we will send you an email to confirm that it has been returned.

Please allow up to 14 days from receipt of your return for it to be processed.

Your item doesn't fit? It just doesn't suit you? Well if this is the case, we will happily provide a free exchange. Just follow the 3 easy steps to return it:

1. Send us an email (within 48 hours of receiving your item) telling us you want to exchange your item(s). Tell us what items you would like to exchange for.

2. Wait for our response with the return address.

3. Once you have our message, mail back the item(s) back in the original condition and send us proof of postage. Your replacement item(s) will be quickly shipped out to you.