Refund policy
At Shelookz, we review every return request individually, committed to delivering fair, considerate solutions for all our customers. We stand firmly behind the quality of our apparel and strive to deliver a satisfying shopping experience for everyone who shops with us. Should you encounter any issues with your order, our support team will work closely with you to find a proper resolution.
How to Submit a Return Request
To start your return application, reach out to our customer service team via email:
Please include the below details in your message to speed up processing:
- Your unique order number
- Full name of the purchased product
- Clear reason for requesting a return
Once we receive your email, our team will walk you through the complete return workflow and share detailed shipping instructions if your request gets approved.
Important Reminder
We will reject any returned parcels sent to an address not officially provided by our support team. Do not ship items back without prior written confirmation from us, as this will lead to automatic denial of your return application.
Return Eligibility Rules
We accept returns for full-priced items bought directly from our official website (shelookz.com) only if all the following standards are satisfied:
- Return application must be submitted within 30 calendar days after you receive your package
- Goods must remain unworn, unused and unwashed
- All original packaging, tags and accessories must be intact and included with the return
- Products must have no scratches, stains, wear marks or self-modifications
Unless your item arrives defective, damaged or incorrect, customers are responsible for all return shipping fees.
After we receive, inspect and approve your returned goods, please allow 5–7 business days for your refund to be fully processed.
Return Shipping Fee Waiver Conditions
We will cover return delivery charges only under these circumstances:
- Damaged, defective merchandise that impacts normal wear
- Incomplete orders with missing items
- Wrong product, size or shade delivered by our warehouse
For any of the above order issues, you must contact our support team within 7 days of receiving your parcel to qualify for free return shipping support.
Refund Terms & Limitations
Refunds only cover the cost of the merchandise itself. Please note the non-refundable charges below:
- Original standard shipping fees paid at checkout
- Express delivery or international shipping surcharges
All approved refunds will be issued back to your original payment method automatically.
Non-Returnable & Final Sale Merchandise
All items bought with discount codes, automatic site-wide promotions, flash sales, or clearly labeled "Final Sale" are non-refundable final sale goods.
For these products:
- No returns, exchanges or monetary refunds will be offered
- All final sale goods are sold as described on the product page
- Return requests for final sale items will be declined once your order is confirmed
This clause does not override your legal consumer rights. If any discounted or final sale product arrives faulty or misrepresented, we will resolve the issue in compliance with local consumer protection regulations.
Contact Our Support Team
If you have any questions or concerns regarding our Refunds & Returns Policy, feel free to email us: Info@shelookz.com
Official Website: https://shelookz.com/
By placing an order on Shelookz's website, you acknowledge that you have fully read, understood and agreed to the terms of this Refunds & Returns Policy. Shelookz reserves the right to revise and update this policy at any time, and all adjustments will be published publicly on our official website.