Shipping Policy

At Shelookz, we are committed to delivering every order as quickly and accurately as possible. On this page, you will find all the information relating to our shipping and delivery policy.

By placing an order on our website, the customer accepts the conditions described below.

Processing Times

  • Order Processing: Orders are processed within 1–3 working days.
  • Confirmation: Once the order has been shipped, the customer will receive a confirmation email containing tracking information (track & trace).
  • Holiday Schedule: Orders placed on weekends or public holidays will be processed on the next working day.

Delivery Times

  • Carrier Info: Shipments to the United States are handled by international carriers, final delivery is handled by local US couriers (e.g., USPS, FedEx, or UPS).
  • Estimated Delivery: 9–15 working days. Real-time tracking is available for all shipments.
  • Variables: The delivery times indicated are estimates and may vary in the event of high demand, public holidays, logistical conditions, or customs checks.
  • Disclaimers: Shelookz is not responsible for any delays caused by factors beyond our control.

Free Shipping

Shelookz proudly offers free shipping within the United States. Regardless of the amount of your order or where you live in the country, you will receive free shipping. This offer reflects our commitment to making the shopping experience as pleasant and hassle-free as possible for our customers.

Returns

If you are not satisfied with your order, please contact us within 30 days of receipt at Info@shelookz.com for further instructions on returning your order. Please note that you are responsible for the shipping costs for returns.

Responsibility During Shipping

  • Transfer of Liability: If the tracking information indicates that the parcel has been delivered correctly, responsibility passes to the customer.
  • Address Accuracy: It is the customer's responsibility to provide a correct and complete shipping address.
  • Corrections: Any errors in the address must be reported within 24 hours of placing the order at https://shelookz.com/
  • Lost Packages: Shelookz is not responsible for parcels lost or not delivered due to incorrect or incomplete addresses provided by the customer.

Contact Information

For questions or clarifications regarding shipping and delivery, you can contact us via:

Customer Service Hours:

  • MON–FRI: 09:00–18:00
  • SAT–SUN: 10:00–17:00

Email Us: Info@shelookz.com