Shipping Policy

At Shelookz, we are committed to delivering every order as quickly and accurately as possible. On this page, you will find all the information relating to our shipping and delivery policy.

By placing an order on our website, the customer accepts the conditions described below.

Processing Times

• Order Processing: Orders are processed within 1–3 working days.
• Confirmation: Once the order has been shipped, the customer will receive a confirmation email containing tracking information (track & trace).
• Holiday Schedule: Orders placed on weekends or public holidays will be processed on the next working day.

Delivery Information

• Carrier Info: Shipments to the United States are handled by international carriers, final delivery is handled by local US couriers (e.g., USPS, FedEx, or UPS).
• Estimated Delivery: 9–15 working days. Real-time tracking is available for all shipments.
• Variables: The delivery times indicated are estimates and may vary in the event of high demand, public holidays, logistical conditions, or customs checks.
• Disclaimers: Shelookz is not responsible for any delays caused by factors beyond our control.

Shipping Costs

We currently offer:

Free Standard Shipping

No additional shipping fees apply.

Returns

If you are not satisfied with your order, please contact us within 30 days of receipt at Info@shelookz.com for further instructions on returning your order. Please note that you are responsible for the shipping costs for returns.

Shipping Carriers

Orders may be delivered using trusted logistics providers and local delivery partners depending on destination and availability.

Examples include:

• USPS
  
• UPS
  
• FedEx
  
• DHL
  
• YunExpress
  
• Local postal carriers
  

Carrier selection may vary depending on destination and operational requirements.

Tracking Information

Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information.

Tracking details may take up to 48 hours to become active after shipment.

Delivery Issues

If:

• Your order arrives damaged
  
• Your order is incomplete
  
• Your order has not arrived within the estimated delivery timeframe
  

Please contact us as soon as possible and we will work with you to resolve the issue.

We recommend reporting any delivery issues within 48 hours of receipt.

Returns

If you are not satisfied with your purchase, you may request a return within 30 days of receiving your order.

Return shipping costs for unwanted items are the responsibility of the customer.

Please refer to our Returns & Refund Policy for complete details.

Company Information

Company Name: Shenzhen Hongshengxing Trading Co., Ltd.
Trade Name: Shelookz
Representative: Tanghanzhan
Company Registration Number: 91440300326300492P
Email Address: Info@shelookz.com
Phone: +86 19129515265