FAQ
Do you have questions? We have the answers.
Our customer support is available Monday to Saturday, 9:00 AM to 6:00 PM. We strive to respond within one business day.
How long does delivery take?
Orders are typically processed within 1–3 business days, after which your order will be shipped within 9–15 business days.
How can I track my order?
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track the status of your order online at any time.
What is your return policy?
You have the right to return your order within 30 days of receipt, provided the item is unused and in its original packaging. Please contact us first before initiating a return. We offer a 30-day return period and a refund processing time of up to 10 business days.